refund and return policy page of website, Giftosky.

Refund and Return Policy

At Giftosky, our goal is to ensure your complete satisfaction with your purchase. If, for any reason, you are dissatisfied with your order, we will gladly accept returns and process refunds under the following conditions:

1. Product Damage, Wrong, or Defective Items: We will only provide a refund or allow a return if the product you received is damaged, incorrect, or defective. Please make sure to inspect your order upon delivery and contact us within 2 days of receiving your package if there are any issues.
2. Timeframe for Returns: You may request a return or refund within 2 days from the date of purchase. After this period, we will no longer accept returns or process refunds.
3. Approved Returns: To be eligible for a return, the item must be unused, in the same condition it was received, and in its original packaging. Please make sure to include any accessories, tags, or labels that came with the product.
4. Return Process: To initiate a return or refund, please contact our customer support team at [insert contact details]. Provide your order number and a detailed description of the issue. Our team will guide you through the return process and provide you with the necessary instructions.
5. Non-Refundable Items: Certain items are not eligible for returns or refunds, including [list any specific items that cannot be returned or refunded].
6. Return Shipping: If the return is due to our error (e.g., wrong item or damaged product), we will arrange and cover the return shipping costs. If the return is not due to our error (e.g., customer’s change of mind), the customer will be responsible for return shipping fees.
7. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [insert timeframe] to the original method of payment used during the purchase.

If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team.

Thank you for shopping at Giftosky!